About The Global Report on Call Centre Practices

The Global Report is an open ICMI microsite area with its own free monthly newsletter. Both products offer fresh insight and analysis on customer management issues, and how customer contact trends and developments across the world are impacting virtually every organization in today’s communications-driven economy. The Global Report is produced by the International Customer Management Institute (ICMI), ICMI partner companies, and the CMP family of companies, leading providers of business information services worldwide.

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