Caribbean and Central America

The Resource Center

The Resource Center, through its RCCSP Education Alliance network, brings an unparalleled array of US professional training programs to the Caribbean and Latin America.

As the premier provider of contact center, help desk, and vendor-neutral telephony training and certification in the Caribbean and Latin America, the Resource Center helps developing call center industries to gain competitive global advantages through highly sought after US credentials.

Call the Resource Center to learn how to maximize your contact center's training budget with strategic knowledge programs. Unique in the industry, the Resource Center will show you how to:

• Raise employee retention
• Create career paths
• Maximize quality and efficiency
• Increase the contact center's marketable credentials and global competitiveness
• Bring the best of US knowledge in contact center methodologies and techniques directly to your center

When it comes to training, choose carefully and spend wisely. Don't accept whatever contact center training comes your way. If your goal is to have the best contact center services in the world, then get the world's best contact center training.

Certification and training paths include:

Contact Center Supervision Series
Contact Center Management Series
CIAC Operations Management Training and Certification Series
Call Center Design and Engineering Masters Program
Technical Help Desk Training and Certification Track
ITIL Foundation and Practitioner Series
Leadership and Strategy Series
Contact Center Technologies Track
IP Telephony Series
Strategic Outsourcing Lifecycle, Implementation, and Management Certificate

Ask about our enterprise savings programs.